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NEW "Welcoming Ways" Customer Service Training

Date and Time

Tuesday May 14, 2019
10:00 AM - 12:00 PM PDT

Tuesday, May 14, 2019
10 am - Noon

Location

Alderbrook Golf & Yacht Club
330 Country Club Dr E
Union, WA 98592
360-898-2560
www.alderbrookgolfclub.com
 

Fees/Admission

Complimentary
Reservations Required

Contact Information

Stephanie Rowland
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NEW "Welcoming Ways" Customer Service...
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Description

Greetings, everyone!  The following workshop is presented to you FREE by our Chamber, specifically our Visitor Information Centers. Members and non-members are welcome!  However, reservations are required.  We are offering it four times:
May 14, 10-noon - Alderbrook Golf & Yacht Club
May 28, 10-noon - Alderbrook Golf & Yacht Club
June 5, 10-noon - Our Community Credit Union, Shelton
June 14, 10-noon-  Port of Allyn


Whether you have new staff or would like to polish the skills of your current employees, this workshop is for you.  No matter what the size or nature of your business, we all have customer/guest contact.  Who is on the front line representing YOU?  Send your team members to this important training for a timely reminder of that vital first impression.  We offered this training a few years ago. You may remember it, "Charm Farm."  Sign-up via this invite online, or email srowland@northmasonchamber.com with a list of attendees.  We look forward to seeing you there!
 

“Welcoming Ways” Guest/Customer Service Training
Tuesday, May 14
10am - noon
Alderbrook Golf & Yacht Club, Union

Presented by:
Stephanie Rowland, Chamber President & CEO and
Certified Business Etiquette Trainer, Protocol School of Washington D.C.


Remember, everyone you meet, whether at the store or coming through your front door, is a possible customer.  Prepare your staff to maximize that moment. It only comes along once! 

Courteous   Approachable   Respectful    Enthusiastic
 
Why etiquette and professional behavior matter
The “kind mind” – how we approach every person, every day
How to make people feel comfortable
Handshaking and introductions
Business Conversation and appropriate language
Hold the phone!  What do your phone, email and texting habits say about you?
Business casual confusion:  looking the part
Those pesky unplanned moments – how to handle yourself in challenging times

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30 NE Romance Hill Road, Suite 103 | P.O. Box 416, Belfair WA 98528 | Office 360.275.4267 | Fax 360.275.0853

Kerry Myers, President & CEO

president@northmasonchamber.com

Frances Volz, Licensing Lead
frances@northmasonchamber.com

Hours

Tuesday-Friday, 9am-5pm

Saturday, 9am-1pm

CLOSED ON MONDAYS

CLOSED FOR LUNCH DAILY

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