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NEW "Welcoming Ways" Customer Service Training

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Name: NEW "Welcoming Ways" Customer Service Training
Date: May 14, 2019
Time: 10:00 AM - 12:00 PM PDT
Registration: Register Now
Event Description:
Greetings, everyone!  The following workshop is presented to you FREE by our Chamber, specifically our Visitor Information Centers. Members and non-members are welcome!  However, reservations are required.  We are offering it four times:
May 14, 10-noon - Alderbrook Golf & Yacht Club
May 28, 10-noon - Alderbrook Golf & Yacht Club
June 5, 10-noon - Our Community Credit Union, Shelton
June 14, 10-noon-  Port of Allyn

Whether you have new staff or would like to polish the skills of your current employees, this workshop is for you.  No matter what the size or nature of your business, we all have customer/guest contact.  Who is on the front line representing YOU?  Send your team members to this important training for a timely reminder of that vital first impression.  We offered this training a few years ago. You may remember it, "Charm Farm."  Sign-up via this invite online, or email srowland@northmasonchamber.com with a list of attendees.  We look forward to seeing you there!
“Welcoming Ways” Guest/Customer Service Training
Tuesday, May 14
10am - noon
Alderbrook Golf & Yacht Club, Union

Presented by:
Stephanie Rowland, Chamber President & CEO and
Certified Business Etiquette Trainer, Protocol School of Washington D.C.

Remember, everyone you meet, whether at the store or coming through your front door, is a possible customer.  Prepare your staff to maximize that moment. It only comes along once! 

Courteous   Approachable   Respectful    Enthusiastic
Why etiquette and professional behavior matter
The “kind mind” – how we approach every person, every day
How to make people feel comfortable
Handshaking and introductions
Business Conversation and appropriate language
Hold the phone!  What do your phone, email and texting habits say about you?
Business casual confusion:  looking the part
Those pesky unplanned moments – how to handle yourself in challenging times

Alderbrook Golf & Yacht Club
330 Country Club Dr E
Union, WA 98592
Date/Time Information:
Tuesday, May 14, 2019
10 am - Noon
Contact Information:
Stephanie Rowland
Reservations Required
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