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BEGIN:VEVENT
DTSTART:20190605T170000Z
DTEND:20190605T190000Z
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SUMMARY:"Welcoming Ways" Customer Service Training
DESCRIPTION:Greetings\, everyone!  To date we have 12 attendees for this workshop.  There's room for YOU! --Stephanie\n\n\n\nThe following workshop is presented to you FREE by our Chamber\, specifically our Visitor Information Centers. Members and non-members are welcome!  However\, reservations are required.  There is one more opportunity to attend this workshop --\n\nJune 14\, 10-noon - Port of Allyn\n\n\n\nWhether you have new staff or would like to polish the skills of your current employees\, this workshop is for you.  No matter what the size or nature of your business\, we all have customer/guest contact.  Who is on the front line representing YOU?  Send your team members to this important training for a timely reminder of that vital first impression.  We offered this training a few years ago. You may remember it\, "Charm Farm."  Sign-up via this invite online\, or email srowland@northmasonchamber.com with a list of attendees.  We look forward to seeing you there!\n\n \n"Welcoming Ways" Guest/Customer Service Training\n\nWednesday\, June 5\n\n10am - noon\n\nOur Community Credit Union\, Shelton\n\n2948 Olympic Hwy N.\, Shelton\; main entrance\n\n\n\nPresented by:\n\nStephanie Rowland\, Chamber President & CEO and\n\nCertified Business Etiquette Trainer\, Protocol School of Washington D.C.\n\n\n\nRemember\, everyone you meet\, whether at the store or coming through your front door\, is a possible customer.  Prepare your staff to maximize that moment. It only comes along once! \n\n\n\nCourteous   Approachable   Respectful    Enthusiastic\n\n \n\nWhy etiquette and professional behavior matter\n\nThe "kind mind"   how we approach every person\, every day\n\nHow to make people feel comfortable\n\nHandshaking and introductions\n\nBusiness Conversation and appropriate language\n\nHold the phone!  What do your phone\, email and texting habits say about you?\n\nBusiness casual confusion:  looking the part\n\nThose pesky unplanned moments   how to handle yourself in challenging times
X-ALT-DESC;FMTTYPE=text/html:<em>Greetings\, everyone!&nbsp\; To date we have 12 attendees for this workshop.&nbsp\; There&#39\;s room for YOU! --Stephanie<br />\n<br />\nThe following workshop is presented to you FREE by our Chamber\, specifically our Visitor Information Centers. <strong>Members and non-members are welcome!&nbsp\;</strong> However\, reservations are required.&nbsp\; There is one more opportunity to attend this workshop --<br />\nJune 14\, 10-noon - Port of Allyn</em><br />\n<br />\n<span style="font-size:12px\;">Whether you have new staff or would like to polish the skills of your current employees\, this workshop is for you.&nbsp\; No matter what the size or nature of your business\, we all have customer/guest contact.&nbsp\; Who is on the front line representing YOU?&nbsp\; Send your team members to this important training for a timely reminder of that vital first impression.&nbsp\; We offered this training a few years ago. You may remember it\, &quot\;Charm Farm.&quot\;&nbsp\; <span style="color:#FF0000\;">Sign-up via this invite online\, or email </span><a href="mailto:srowland@northmasonchamber.com"><span style="color:#FF0000\;">srowland@northmasonchamber.com</span></a><span style="color:#FF0000\;"> with a list of attendees.</span>&nbsp\; We look forward to seeing you there!</span><br />\n&nbsp\;\n<div style="border-color: currentcolor currentcolor windowtext\; border-style: none none solid\; border-width: medium medium 1pt\; border-image: none 100% / 1 / 0 stretch\; padding: 0in 0in 1pt\; text-align: center\;"><span style="font-size:16px\;"><span style="font-size:18px\;"><strong><span style="font-family:segoe script\,sans-serif\;">&ldquo\;Welcoming Ways&rdquo\; Guest/Customer Service Training</span></strong></span><br />\nWednesday\, June 5<br />\n10am - noon<br />\nOur Community Credit Union\, Shelton<br />\n2948 Olympic Hwy N.\, Shelton\; main entrance<br />\n<br />\nPresented by:<br />\nStephanie Rowland\, Chamber President &amp\; CEO and<br />\nCertified Business Etiquette Trainer\, Protocol School of Washington D.C.</span><br />\n<br />\n<span style="font-size:16px\;">Remember\, everyone you meet\, whether at the store or coming through your front door\, is a possible customer.&nbsp\; Prepare your staff to maximize that moment. It only comes along once!&nbsp\;<br />\n<br />\n<span style="font-size:18px\;"><span style="font-size:22px\;"><strong><span style="font-family:segoe script\,sans-serif\;">C</span></strong></span><span style="font-family:segoe script\,sans-serif\;">ourteous</span> &nbsp\;&nbsp\;<span style="font-size:22px\;"><strong><span style="font-family:segoe script\,sans-serif\;">A</span></strong></span><span style="font-family:segoe script\,sans-serif\;">pproachable </span>&nbsp\;&nbsp\;<span style="font-size:22px\;"><strong><span style="font-family:segoe script\,sans-serif\;">R</span></strong></span><span style="font-family:segoe script\,sans-serif\;">espectful </span>&nbsp\;&nbsp\;<span style="font-size:22px\;">&nbsp\;<strong><span style="font-family:segoe script\,sans-serif\;">E</span></strong></span><span style="font-family:segoe script\,sans-serif\;">nthusiastic</span></span></span></div>\n\n<div style="text-align: center\;"><span style="font-size:16px\;">&nbsp\;<br />\n<em>Why etiquette and professional behavior matter</em><br />\n<em>The &ldquo\;kind mind&rdquo\; &ndash\; how we approach every person\, every day</em><br />\n<em>How to make people feel comfortable</em><br />\n<em>Handshaking and introductions</em><br />\n<em>Business Conversation and appropriate language</em><br />\n<em>Hold the phone!&nbsp\; What do your phone\, email and texting habits say about you?</em><br />\n<em>Business casual confusion:&nbsp\; looking the part</em><br />\n<em>Those pesky unplanned moments &ndash\; how to handle yourself in challenging times<br />\n<br />\n<img alt="" height="85" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/367/Image/OCCU_color.jpg" style="width: 250px\; height: 85px\;" width="250" /></em></span></div>\n
LOCATION:Our Community Credit Union 2948 Olympic Hwy. N Shelton Use main entrance
UID:e.367.8148
SEQUENCE:3
DTSTAMP:20260429T053959Z
URL:https://members.northmasonchamber.com/events/details/welcoming-ways-customer-service-training-8148
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