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BEGIN:VEVENT
DTSTART:20190514T170000Z
DTEND:20190514T190000Z
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SUMMARY:NEW "Welcoming Ways" Customer Service Training
DESCRIPTION:Greetings\, everyone! The following workshop is presented to you FREE by our Chamber\, specifically our Visitor Information Centers. Members and non-members are welcome! However\, reservations are required. We are offering it four times:\n\nMay 14\, 10-noon - Alderbrook Golf & Yacht Club\n\nMay 28\, 10-noon - Alderbrook Golf & Yacht Club\n\nJune 5\, 10-noon - Our Community Credit Union\, Shelton\n\nJune 14\, 10-noon- Port of Allyn\n\n\n\nWhether you have new staff or would like to polish the skills of your current employees\, this workshop is for you. No matter what the size or nature of your business\, we all have customer/guest contact. Who is on the front line representing YOU? Send your team members to this important training for a timely reminder of that vital first impression. We offered this training a few years ago. You may remember it\, "Charm Farm." Sign-up via this invite online\, or email srowland@northmasonchamber.com with a list of attendees. We look forward to seeing you there!\n\n \n"Welcoming Ways" Guest/Customer Service Training\n\nTuesday\, May 14\n\n10am - noon\n\nAlderbrook Golf & Yacht Club\, Union\n\n\n\nPresented by:\n\nStephanie Rowland\, Chamber President & CEO and\n\nCertified Business Etiquette Trainer\, Protocol School of Washington D.C.\n\n\n\nRemember\, everyone you meet\, whether at the store or coming through your front door\, is a possible customer. Prepare your staff to maximize that moment. It only comes along once! \n\n\n\nCourteous Approachable Respectful Enthusiastic\n\n \n\nWhy etiquette and professional behavior matter\n\nThe "kind mind" how we approach every person\, every day\n\nHow to make people feel comfortable\n\nHandshaking and introductions\n\nBusiness Conversation and appropriate language\n\nHold the phone! What do your phone\, email and texting habits say about you?\n\nBusiness casual confusion: looking the part\n\nThose pesky unplanned moments how to handle yourself in challenging times
X-ALT-DESC;FMTTYPE=text/html:Greetings\, everyone! \; The following workshop is presented to you FREE by our Chamber\, specifically our Visitor Information Centers. Members and non-members are welcome! \; However\, reservations are required. \; We are offering it four times:
\nMay 14\, 10-noon - Alderbrook Golf &\; Yacht Club
\nMay 28\, 10-noon - Alderbrook Golf &\; Yacht Club
\nJune 5\, 10-noon - Our Community Credit Union\, Shelton
\nJune 14\, 10-noon- \; Port of Allyn
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\nWhether you have new staff or would like to polish the skills of your current employees\, this workshop is for you. \; No matter what the size or nature of your business\, we all have customer/guest contact. \; Who is on the front line representing YOU? \; Send your team members to this important training for a timely reminder of that vital first impression. \; We offered this training a few years ago. You may remember it\, "\;Charm Farm."\; \; Sign-up via this invite online\, or email srowland@northmasonchamber.com with a list of attendees. \; We look forward to seeing you there!
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